• Inside Sales / Customer Experience

    ALLO Communications
    Job Description

    At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our fiberhoods.

     

    We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and work-life balance is an everyday practice.

     

     

    FRONT OFFICE JOB RESPONSIBILITIES:

    Be a friendly face for ALLO by educating walk-in potential customers on the benefits of fiber optics and demonstrating the features of our services.  Also provide exceptional customer service to existing customers in payments, bill inquiries, service issues, handling equipment returns and completing general office duties as assigned. Being resourceful and reaching out to other departments and teams keeps us all exceptional.   

     

    INSIDE SALES JOB RESPONSIBILITIES:

    Talk with potential customers on the benefits of fiber optics through inbound and outbound sales calls. Match our services and products to the customers’ needs by displaying excellent listening skills. Submit sales through ALLO’s website and schedule installations. Document, track and follow up on leads through LeadAgent.  

     

    CUSTOMER SERVICE JOB RESPONSIBILITIES:

    Customer service is what we’re passionate about. You’ll learn the ins and outs of our customer service system (NISC) and help where needed. Whether that’s with inbound calls, building service orders, calling customers for installations, etc. Being able to flow with what’s needed (which changes daily) is essential. 

     

     

     

    EDUCATION:

    • High School diploma or equivalent  

     

    EXPERIENCE:

    • 2+ years of previous customer service experience

    • 1+ years of sales experience desired.

     

    SKILLS / KNOWLEDGE / ABILITIES:

    • Exceptional work ethic. Being a team member to 3 teams means you'll never have downtime.

    • Provide an exceptional customer experience

    • Assist walk-in customers with inquiries by providing information on our products and sell services to potential customers (commission available)

    • Respond to customer’s questions and concerns regarding their service, trouble tickets, and service orders

    • Assist in pulling equipment when necessary and preparing paperwork for orders and installs

    • Interact with staff to ensure that all duties of the office are being carried out

    • Help with customer service representative projects as needed by the company - Other responsibilities as needed by the company

    • Prompt response to customer inquiries and concerns

    • Fulfill duties as needed to ensure all office functions are running smoothly and efficiently

    • Attention to detail - Organizational skills

    • Ability to multitask

    • Ability to learn and grasp new concepts on the job

    • Good communications and customer service skills

    • Availability to occasionally work evenings and weekends

    • Ability to logically work through problems

    • Self-starter who takes initiative and has the ability to stay focused on the job

     

     

     

    People are our passion.  At ALLO, we don’t treat you like a number. You’re a human being.  

    Get ready to plug into the perks at ALLO:  

    • Free ALLO Service:  We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
    • Retirement Plan:  The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
    • Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
    • Benefits:  Our benefits include medical, vision, and dental with low employee costs.  Not to mention a generous ETO policy. Plus, if you’ve got student loan debt, we’ve got a repayment assistance program you’ll want to get in on.
    • Sponsorships:  Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
    • Tuition Assistance:  Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

     

    ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

     

    Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [email protected].

    Fiber Internet, TV, & Phone | ALLO (allocommunications.com)