• Technical Support Manager

    ALLO Communications
    Job Description

    At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our fiberhoods.

     

    We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and work-life balance is an everyday practice.

     

    The Manager of Technical Support role will primarily involve ensuring the team quickly and efficiently responds to inbound technical support issues via telephone, email, and other communication mediums. All matters are documented and resolved ASAP. Drive the development of your team and identify Key Performance Indicators to ensure continuous improvement. Collaborating with other leaders in the organization to develop technical processes and procedures to deliver world-class support experiences for our customers and ensure operational plans align with business objectives.

     

    RESPONSIBILITIES

    • Build a high-performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds reports accountable; develops and empowers direct reports to make decisions and take action.

    • Monitor team performance on an ongoing basis and assist supervisors with individual employee development.

    • Promote innovation, empower employees, and assure the well-being of those around while developing leadership qualities in others.

    • Develop and track key operating metrics

    • Responsible for conducting formal reviews with employees under this position’s supervision, as required in the Company’s policy on performance evaluation.

    • Provides technical guidance and assistance as required for problem resolution.

    • Exceptional analytical, strategic, and problem-solving skills

    • A passion for our mission and achieving ambitious growth goals.

     

     

    Colorado Residents: typical pay range for this role will be from $70,000 - $90,000 depending on experience.

     

     

     

    EDUCATION:

    • Bachelor’s degree or equivalent work experience in telecom, engineering, or related field

     

    EXPERIENCE:

    • 3+ years of operational/technical knowledge in a telecom environment

    • 2+ years of management-level experience of technical individuals

     

    SKILLS / KNOWLEDGE / ABILITIES:

    • Excellent Customer Service Skills

    • Solid analytical skills and ability to convey that information concisely and clearly

    • Strong interpersonal, teamwork, conflict resolution, and negotiation skills

    • Strong time management, organizational, and prioritization capabilities

    • Excellent oral and written communications skills internally and customer-facing

    • Ability to make decisions and solve problems while working under pressure

    • Ability to manage multiple projects at one time

    • Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships

    • Ability to challenge the status quo with a focus on continuous improvement

    •  Experienced in Microsoft Office

    • Knowledge of cable, voice, and data communications networks and associated elements

    • Knowledge of LAN/WAN design and operations

    • Knowledge of TCP/IP and SNMP

    • Knowledge of Fiber Networks

    • Proficient knowledge of Microsoft Office

     

     

    People are our passion.  At ALLO, we don’t treat you like a number. You’re a human being.  

    Get ready to plug into the perks at ALLO:  

    • Free ALLO Service:  We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
    • Retirement Plan:  The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
    • Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
    • Benefits:  Our benefits include medical, vision, and dental with low employee costs.  Not to mention a generous ETO policy. Plus, if you’ve got student loan debt, we’ve got a repayment assistance program you’ll want to get in on.
    • Sponsorships:  Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
    • Tuition Assistance:  Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

     

    ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

     

    Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [email protected].

    Fiber Internet, TV, & Phone | ALLO (allocommunications.com)

    Contact Information