• Customer Service Representative

    Mark Porter Insurance Agency - Farmers Insurance
    Job Description
    Mark Porter Insurance Agency

    Job Description

    Are you excited to help customers meet their insurance needs? If so, we urge you to apply for a job with the Mark Porter Insurance Agency. We are looking for a bright, talented, sales-minded professional who has a passion for the insurance industry and wants to work in an energetic, positive environment. The individual will work to increase agency policies in force by contacting potential prospects via telephone/email. Using scripts to contact and inform prospects of the company's products and services for the purpose of securing leads. You will also be responsible for servicing our current clients by answering the phone and taking care of their needs.

    Responsibilities:
    • Answer incoming calls and service current clients
    • Develop positive working relationships with clients
    • Approach prospective clients via cold calling to inquire about their insurance situations and future needs
    • Explain the differences in policy specifics so clients can make informed decisions about their purchases
    • Respond to clients’ questions and complaints
    • Follow up with clients after initial meetings or conversations
    • Make birthday phone calls to clients
    • Fill out, fold and stamp envelopes for office mailers
    • Assist producers on other marketing activities
    • Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations
    Qualifications/Skills:
    • Prospecting skills
    • Meeting sales goals
    • Organizational skills
    • Attention to detail
    • Strong communication skills
    Education and Experience Requirements:
    • High school diploma or equivalent
    • Associates degree preferred, but not required
    • Sales experience preferred, but not required
    • Property & Casualty license preferred, but not required
    Job Type: Full-time
    Pay: Negotiable
    Interested applicants email resume to Mark Porter at mporter@farmersagent.com
    Contact Information