• Hope Harbor - Service Coordinator

    Hope Harbor
    Job Description

    General Summary: Ensure proper care and treatment of shelter residents. Responsible for processing incoming donations of food and other goods. Assist individuals experiencing homelessness or near homelessness receive general assistance and/or shelter information. Coordinate volunteer efforts. Oversee Educational Programming for residents. Enter Data into Homeless Management Information Software (HMIS) Program.


    • Pass a complete series of background checks.

    • Possess a High School Diploma or GED, although an Associate’s Degree in Human Service or related field is preferred.

    • Current CPR and First Aid Certification, or the ability to obtain these within thirty (30) days of being hired.

    • Be capable of accurately following written and verbal instructions.

    • Possess the ability to communicate effectively; orally, typed, and written.

    • Ability to be reliable and punctual.

    • Ability to work with persons in need in a compassionate and dignified manner.

    • Ability to maintain resident, staff, and volunteer confidentiality.

    • Ability to de-escalate situations that may arise between residents.

    • Must be able to work independently with a minimum amount of supervision.

    • Must be able to lift a minimum of 50 lbs. occasionally as the need arises.

    • Must have strong computer skills (Microsoft Office) preferably with data entry experience and be willing to learn industry software.

    • Be able to work with limited supervision.

    Essential Duties and Responsibilities:

    • Donation Management

      • Receives, organizes, and distributes donations. Coordinates with donors, Administrative Assistant, shelter staff, and those receiving donations.

    • Front Desk Assistance

      • Assists with front desk coverage as needed.

    • Budget

      • Remains aware of assistance budget and can determine appropriate distribution of funds in relation to the programming.

    • General Assistance & Housing Programming

      • Distributes emergency services to clients including vouchering for emergency shelter, meals, transportation, acquiring identification documentation, medical, and prescription assistance. Distributes donations to individuals and families experiencing homelessness or near homelessness. Reviews applications and interviews clients in need of Housing Assistance and works with Operations Manager in administering assistance.

    • Documentation

      • Documents Emergency Services data into HMIS system. Tracks statistics on client entrance, exit, and program information. Follows expectations, timelines, and requirements of HMIS data entry.

    • General Skills

      • Reports for work on time, provides advance notice of need of absence.

      • Work is completed accurately (few or no errors), efficiently, within deadlines, and with minimal supervision.

      • Consistently performs at a high level, manages time and workload effectively to meet responsibilities.

      • Written and oral communications are clear, organized, and effective; listens and comprehends well.

      • Makes thoughtful, well-reasoned decisions; exercises good judgment, resourcefulness, and creativity in problem solving.

      • Demonstrates initiative, often seeking out additional responsibility; identifies problems and solutions; thrives on new challenges, and adjusts to unexpected changes.

      • Respectful of colleagues when working with others and makes valuable contributions to help the group achieve its goals.

    Contact Information