Managers spend roughly 40% of their time involved in conflict in some form. Conflict is unavoidable.
Whether professionally, at work, with a co-worker, or personally in your relationships, it is just part of being human. Fortunately, the skills we need to have high-quality conflict can be learned.
These skills include effective communication, learning a different "path" for the conflict process, and some tools to effectively work through a conflict to achieve the best possible outcome.
The quality of any conflict is determined by the extent to which the issue that sparks the conflict is well understood and resolved AND no one involved in the conflict has hard feelings--no emotional baggage to diminish their future. As such, when conflicts are high-quality, the outcomes are problems identified and effectively resolved--and those involved in the conflict have no residual distress.
Join us for this in-person seminar that is sure to expand your knowledge on one of the most problematic issues in the workplace.
- Presented by Lee Elliott -
